Free UK Shipping when you spend £30
UK Delivery
| Delivery option | Price | Details |
|---|---|---|
| Standard Shipping | Standard shipping when you spend under £30. Fully tracked shipping with Royal Mail Tracked 48. Typically 2-3 days. | |
| Free Shipping | Free | Spend over £30 to qualify. Fully tracked shipping with Royal Mail Tracked 48. Typically 2-3 days. |
| Tracked 24 | Tracked shipping. Usually arrives next working day. | |
| Special Delivery | Guaranteed next working day (including Saturday)*. Fully tracked and signed for. Someone will need to be in to sign for the package. |
International shipping
| Country | Service | Price | Details |
|---|---|---|---|
| Europe (incl. Ireland) | Airmail Standard | Untracked international service. 3-5 working days. | |
| Europe (incl. Ireland) | International Tracked | Tracked international service. 3-5 working days. | |
| USA | Airmail Standard | Untracked international service. 5-7 working days. | |
| USA | International Tracked | Tracked international service. 5-7 working days. | |
| Canada | Airmail Standard | Untracked international service. 5-7 working days. | |
| Canada | International Tracked | Tracked international service. 5-7 working days. | |
| Australia & New Zealand | Airmail Standard | Untracked international service. 5-7 working days. | |
| Australia & New Zealand | International Tracked | Tracked international service. 5-7 working days. | |
| Rest of the world | Airmail Standard | Untracked international service. 5-7 working days. | |
| Rest of the world | International Tracked | Tracked international service. 5-7 working days. |
Your shipping questions answered
When will my order be dispatched?
Orders placed before our daily cut-off at 4pm UK time are almost always dispatched the same working day.
Engraved orders may occasionally take longer if they're placed close to the shipping cut off, but we do prioritise orders with Next Working Day postage
How long does delivery take?
Delivery times depend on the shipping service you choose at checkout and your delivery location. Estimated delivery times are shown during checkout and in your order confirmation email.
For our UK Free shipping, it typically takes 3-4 working days.
Can I track my order?
Yes, usually. If you’ve selected a tracked service, we’ll email you tracking details as soon as your order has been dispatched.
For orders in the UK, all orders are trackable via Royal Mail. For international orders, not all shipping methods offer tracking, but this will be made clear in checkout
Will I have to pay customs or import charges?
We aim to cover all customs charges at checkout. We automatically cover all customs and taxes for orders to France Germany and other EU destinations.
Outside of these, we cannot guarantee there will be no customs charges or local taxes.
My tracking hasn’t updated. What should I do?
Tracking can take a little while to update after dispatch. If there’s been no movement for longer than expected, contact our customer service team and we’ll investigate.
Are personalised or engraved items delivered in the same timeframe?
Most of the time yes. There may be situations where the order was placed too close to our shipping cut-off for the jeweller to be able to complete it in time, but we usually get engraved orders out the same day.
We always prioritise order shipped with Next Working Day shipping.