Frequently Asked Questions

  • When will my order be dispatched?

    We dispatch all orders placed on a Monday- Friday before 4pm* the same working day. All orders placed after 4pm will be dispatched the following working day. Our standard UK delivery service is Royal Mail 1st Class which typically, we find takes between 1-2 working days to arrive. *This does not include engraved and personalised goods.

  • I have paid for next day delivery, when will this arrive?

    Any orders placed on a Monday- Friday before 4pm with next day delivery will arrive the following day before 1pm, however please note if the order is placed after 4pm on a Friday, it will be dispatched on the following Monday, due for delivery on a Tuesday.

  • Will bank holidays affect my delivery?

    We are closed on bank holiday Mondays, so any order placed after 4pm on the Friday before a bank holiday will be dispatched the following Tuesday, this includes next day delivery orders.

  • When should I expect my order to arrive?

    Our standard deliveries to the UK are dispatched via 1st class post which we typically expect to arrive within 1-2 working days although please allow up to 7 working days. For orders placed before 4pm with next working day delivery your order will be guaranteed by 1pm the following working day. We would expect deliveries to Europe to arrive within 12 working days, however most parcels usually arrive much quicker than this. For orders outside of Europe, please allow up to 18 working days, but parcels generally arrive much quicker than this.

  • How can I track my parcel?

    If you have chosen a tracked postage method then you should have received a tracking code in your dispatch email. If your order was sent via Royal Mail 1st Class or Airmail, then unfortunately there is no tracking available.

  • Why is my tracking link not updating?

    If you have placed an order successfully then you will receive a confirmation email containing all the relevant details. You can also view the status of all of your orders under your account.

  • I live in the UK, how quickly can I get my delivery?

    If you place your order before 4pm and choose the Next Working Day delivery option this will guarantee your parcel by 1pm the following working day. If you require your order to be delivered on a Saturday then we recommend you choose the Saturday Guaranteed Delivery option*. *Service only available on Fridays